Returns

What items are returnable?

Any item that does not qualify as a "non-refundable" item (see below) may be returned for exchange or refund as long as they are: 

  • Within 30 days of delivery
  • In original condition 

 What items are non-refundable?

Because of the nature of these items, unless they arrive damaged or defective, White Whisker Studios will not accept returns for:

  • Free gifts or promotional items
  • Custom or personalized orders
  • Digital downloads
  • Hand-care items (for health/hygiene reasons)
  • Items on sale

 If you have any questions regarding the return/refundability of an item, please contact us.

 Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If you are concerned about the condition of the product you are returning, please contact us

 How do I start a return?

  • Visit our Returns Center 
  • Enter your order number and email address in the required fields and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • You will get a confirmation email with shipping guidelines

 How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

Questions about your order?

Please contact us with any additional questions.